Tel: (508) 278-0172 - Fax: (978) 226-1413 - Toll Free: 844-744-RIDE (7433)

Q: Is there a book from the Registry that I should study for permit test and/or explains rules (fees, definitions, requirements, etc) pertaining to motorcycles?

The RMV has just published such a manual. It is in Adobe format and can be downloaded by following this link to the Motorcycle Operator's Manual. (manual is about 90 pages and file is about 13Mb). Also, there are questions in the general driver's manual about DUI and JOL (junior operator licenses ) that may be asked on the motorcycle permit. Please download Driver's manual or (in Spanish) Driver's Manual Spanish to review these topics. Keep in mind that, at present, the permit test covers general rules of the road and current laws (eg DUI, junior operators,etc; some is specific to motorcycles. Therefore, if you have ANY driving experience and you are a reasonable driver, this test will be a review of your experience; however, it is suggested that you download the documents above and review. 

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Q: Can I download a copy of the class workbook to preview before class?

Here is .PDF file of the handbook you will be provided within class  MSF Class Handbook

Q: Can you recommend an insurance agent who can give me a quote on motorcycle insurance?

Please contact Betsy Lister at Lister insurance in Medford at 781-393-9330 or contact our national business insurer, US Insurance      www.us-insurance.com/  

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Q: What percentage of students "pass"? Are students ever dismissed?

Unscientifically speaking, about 90% of all students complete our courses successfully. Of the 10% that don't complete successfully, some just never show up to the course, some students find that "motorcycling isn't for them", and yes, a few are dismissed. As much as they feel they are progressing, they become a hazard to themselves and others. Mass Motorcycle School's prime position/mission is to maintain a safe learning environment for everyone because you can get injured even practicing in a parking lot. Students may become discouraged or angry with us, but we want to avoid injury or incident. Most of the time, students agree with the assessment and were just waiting to hear it from one of our staff.


Q: Do I need a motorcycle to take the course?

No. We provide the motorcycles for the beginner RiderCourse. (You DO need your own motorcycle for the experienced RiderCourse.)


Q: Do I need a motorcycle permit to take the course?

Yes - If you are a Massachusetts resident and are interested in getting your motorcycle license by taking the course. Technically, anyone is welcome to take our course and benefit from rider education, with or without a permit. However, if you are a Massachusetts resident and you do not have a valid motorcycle permit when you take the RiderCourse (and provide us with a clear photocopy of it for our records), You do not qualify for the licensing process through the rider education program.


 Q: How do I get a motorcycle permit?

Easy. Just go to any full-service registry, no appointment is necessary, and tell them you want to get your motorcycle permit. They will have you take a short multiple choice quiz on the computer, and you'll walk away with a piece of paper that is a motorcycle permit. Many of the questions are simply rules of the road and are not motorcycle specific. You should know the limitations on the operation of a motorcycle on a permit. They are:

  • You are allowed to ride only in the state of Massachusetts on a Massachusetts permit.
    (No out of state riding)
  • You are allowed to ride only during daylight hours (No night riding).
  • You cannot carry any passengers while riding on a permit.

These restrictions are lifted once you become a licensed motorcyclist.


Q:  Do I need a permit to register for the course?

No, you don't need a permit to register (sign-up). But you do need your permit by your first class date in order to qualify for licensing. The Motorcycle RiderCourses typically sell out at least a month in advance. You may register right away to secure a spot in a specific class, then be sure to have your permit and bring a photocopy by the first class date.

NOTE: If you are a Rhode Island resident you are not required to bring a permit.  Upon completion of our BRC, you will receive a Certificate of Completion in the mail within one week after your class.  This certificate is required to get your RI License.  See:www.dmv.ri.gov/documents/forms/license/motorcycle_endorsement.pdf

A note worthy of mention: when registering online or mailing in a registration, please note that your driver's license is the same number (which begins with an "S"); you may enter that number on your registration form to expedite processing.

 


Q:  I've registered some time ago and was told that I would receive a confirmation Email ..... I'm still waiting. Is there a problem?

A few issues come to play. If you registered early in the season, before classes begin (eg Jan/Feb), we do not confirm the class until we are comfortable that weather and training facilities are conducive to riding (eg no snow or ice). Next, we want to be certain that there is sufficient interest in the class; a full class is 12 students, a minimum of 6 students are needed to conduct the class. Finally, we do not send confirmation emails for classes in the distant future ( you registered in Feb for a class in May). Once season is in full swing, expect to receive a confirmation email no earlier than the Thursday prior to class. You can always call the office for information regarding your class schedule.

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Q: So how do I get my license through the course?

If you successfully complete either the Beginner/Basic or Experienced RiderCourse (this does not apply to Refresher, Advanced. Ride Like A Pro or sidecar courses), have a valid Massachusetts motorcycle permit at the time, and you prepay your License Endorsement Fee you'll qualify for licensing through the course with no further testing at the registry! Upon successful completion of the course, your permit number and pass status will be processed through the Massachusetts RMV. The RMV will mail students either their motorcycle-only license or a motorcycle endorsement on their existing license (you won't even need to go back to the registry!). Please note that RMV mailing of license is dependent on RMV fees being paid. Pre-Payments to the RMV can be made with credit card  Please ensure the RMV has your proper mailing address, as they will mail your new license directly to you. Students must have "pre-paid" for their motorcycle license before taking the course in order for the RMV to mail the license directly.

 

License Endorsement Pre-Pay Procedure:

1. Call 857-368-8000 if your area code is 339/617/781/857 or 800-858-3926 for all other area codes
2. Say “Road Test”
3. Say “Pre-Pay”
4. Say the Permit Number. Don’t be concerned when the system says “scheduled Road Test”
5. Say the date of birth.
6. System will tell you the total is $15.00
7. Pay with Credit Card.

 

We cannot guarantee licensing in states other than Massachusetts, you will have to check with the registry in your home state if other than Massachusetts. Many other states do accept successful completion of an MSF approved RiderCourse for licensing even if completed in another state, some require that you complete the course in their state. New Hampshire does accept completion of the program in MA for licensing in their state. If you have any questions for states other than Massachusetts, check with your local RMV office, or visit www.smsa.org for a listing of state coordinators (membership) to contact about reciprocity.


Q: When can I expect to receive my license after the course?

You can expect to receive your license in the mail within 3 weeks after the course (providing you have prepaid for it).

If you have not pre-paid (or have other outstanding issues) a "certificate of motorcycle training" will be mailed to you within one week of course completion. This will have to be brought to an RMV branch office along with your permit and fees or settlements to process your license.

If you have not heard from Mass Motorcycle School or the RMV within 3 weeks of course completion, then call our office in order for us to follow up. But, please, wait 3 weeks before calling our office......

Keep in mind, you are still riding under the restrictions of your learner's permit until you have received your new license from the RMV. DO NOT ASSUME YOU ARE LICENSED BECAUSE YOU "PASSED" THE COURSE!!!!! 


Q: I've always wanted to learn how to ride, but I have special needs. Can you help?

We can only address special needs if you tell us what they are. The most common specials needs are language barriers         ( a student who does not read or speak English ), are too short for even our training motorcycles, have physical limitations such as impaired bone joints, neurological problems such as MS, or are hearing impaired. If you think you may be hindered by any kind of special need, you must call our office to discuss the impact of your limitations, possible accommodations, or suitability of your participation. 


 Q: I notice that you have classes offered on holidays, such as Easter and Fourth of July; is that a mistake?

Our training season is short and we must take advantage of every weekend opportunity and sometimes that means training on holiday or religious weekends. Please understand, we don't mean to offend anyone, but check your calendar carefully before registering so you don't find yourself registered for a class when the family expects you to be together for celebration......


 Q: What are your refund, cancellation, and rescheduling policies?

Once you submit an application and ANY changes need to be made on the student's part, there will a minimum $25 fee. Canceling your class date when you give us more than 10 days notice will cost $50 (there are no refunds with less than 10 days notice) and changing your class date with more than 7days notice will cost $25. If you notify us between 6 and 2 days prior to your scheduled class, the reschedule will cost you $100. There will be no cancellations or rescheduling within 48 hrs of your class. All notices must be made in writing (via fax, email, or USPS mail) and the fee will be collected before changes are made. We expect that when rescheduling you will have an optional date in mind. THERE ARE NO EXCEPTIONS! If you miss your class for WHATEVER REASON, you will forfeit all fees and tuitions. Choose your class dates well or have someone prepared to go in your place to avoid financial loss.

Of course, if Mass Motorcycle School needs to cancel a class for whatever reason, there are no penalties to the student. (On rare occasions weather, particularly snow and ice; conflicting site usages; construction; etc, force course cancellations).


Q: I had/have a problem with the instructor or your policies, what should I do?

As always, someone will tell us our policies weren't fair or the instructor singled them out, etc. The first step is taken before you sign up, READ OUR POLICIES AND ASK QUESTIONS BEFORE REGISTERING! Your registration is a binding agreement and states that you have read our policies and agree to them; these are policies we will enforce. The next step is to send us your concerns IN WRITING (US mail, email, or fax) WITHIN 30 DAYS for our review and investigation. Our refund/reschedule policies are very clear. In the case of-of something along the lines of inappropriate behavior, etc by the instructor, please call our office ASAP, followed with a written statement.


Q: My confirmation letter states that my class starts riding at 7 am. What happens if I arrive after 7 am?

You will be told that "you are late and you cannot participate as the class started at 7 am" and, per RMV mandates, you need to complete all components of the course. Simply, you will be sent home and will lose your tuition.

We encourage students to arrive about 1/2 hour prior to the start of class, if for nothing else, to target an earlier arrival and to compensate for the inevitable "unforeseeable occurrence beyond your control" (eg traffic, mechanical failure, alarm clock malfunction, etc). We can only control so much, the student must be responsible for their own actions and take responsibility to be on time. Most students do arrive on time; students who arrive late show a great discourtesy to those acting responsibly.

 


Q: I want to get a head start and prepare for the class, what can I do?

Download a copy of the coursebook and/or visit MSF interactive tour for course materials and a preview of course discussions and activities.


Q: Do you have helmets available?

Yes. If you already have a helmet, please bring it (DOT approved). If you don't, don't worry. We'll gladly let you use one of ours. Please, only 3/4 or full-coverage helmets are allowed on our practice areas for the basic courses.


Q: Is public transportation available to your sites?

The only site in Mass Motorcycle School's network which has direct public transportation is our site at Bunker Hill Community College. The college is at the Community College stop on the Orange Line.


Q: What happens if it rains?

The RiderCourses are designed to run rain or shine. On our list of riding gear you should have available to you is rain gear. If you are properly prepared, riding in the rain can be a pleasant and valuable learning experience.


 Q: What should I do about lunch?

At both locations, there are fast food and sub shops close by. It is always safest to pack a lunch and bring it with you. This will ensure you get what you need and have plenty of time to eat. While we are discussing food, consider bringing snacks and drink (water, etc) for breaks during riding exercises.


Q: Can I use my motorcycle for the beginner course?

Unless you have modified your bike to accommodate some special need you have (eg you have lowered it because you're too short to be comfortable on our training motorcycles) we ask that you use our motorcycles. It's less worry for you, also, not having to worry dropping and damaging your own bike.

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 Q: Do you rent motorcycles for the Experienced RiderCourse?

No. We provide the motorcycles for the basic RiderCourse only. Mass Motorcycle School does not rent motorcycles at all. In order to participate in the Experienced RiderCourse, you must provide your own motorcycle.


Q: What do I need to know about using my motorcycle during the Experienced rider course?

Make sure your motorcycle is in good running order; it is inspected, registered, and insured. Your motorcycle will be given a pre-ride inspection by the instructor. If there are noticeable defects (worn tires, etc) you will not be allowed to ride and you will forfeit your tuition. Similarly, if your motorcycle breaks down during the course and you cannot continue, you will be dismissed (you must complete ALL exercises) and tuition will be forfeited.


Q: Is the Experienced rider course difficult or dangerous?

We get many questions similar to this but rest assured, the exercises practice basic turning and braking maneuvers. All exercises are meant to avoid motorcycle mishap or personal injury. If at anytime you feel uncomfortable, please discuss with the instructor.  But, also,  the exercises we use in this course are virtually the same as those in the second half of the basic/beginner course.


Q: What do you mean by "experienced rider"?

Someone who owns and operates a motorcycle and has been CURRENTLY riding for about a year or 1000 miles on the street. We get an awful lot of riders returning to the sport after a hiatus of many years who just bought a new bike; in our estimation, this is NOT considered an experienced rider and suggest taking the Basic Rider Course. Why, do you ask? Motorcycles have evolved beyond our comprehension from the old Nortons, Triumphs, Harleys, etc of 10-20-30 years ago...they just ain't what you remember anymore. Regrettably, much can be said about our bodies and reflexes.......our bodies/reflexes are developing inversely to the advances of today's motorcycles. Ironstone's position is if you've been away from motorcycling for more than 5 years, use our bike and take the Basic course; if you did ride years ago, take our course BEFORE you go spends thousands on that new Harley. You may come away with a different decision about riding.........but, the final decision is yours.........


Q: If my leg inseam is less than 26" can I still ride your motorcycles?

If your leg inseam is less than 26" you must come to one of our training sites prior to taking the course to sit on our motorcycles to ensure they will fit your needs. Please call the office to arrange this before you register for the course.


 Q: Are there any job opportunities at Mass Motorcycle School?

Yes. Please call our office (508-278-0172) to discuss; or, call our state coordinator at 413-781-0633


 Q: Can I get into an earlier class that's already listed full? Is there a waiting list?

We do not keep waiting lists for cancellations. Cancellations are fairly rare, to begin with, and when they do occur we give the first opportunity to purchase the spot to customers who have already submitted filled out registration forms and payment information. We do not keep waiting lists simply because it would not work out for anyone involved. You could easily wait the entire season without getting a spot that way. And while your name sits on a waiting list, classes ahead continue to sell out. The best option is to register for a spot in an open class and indicate in the notes section of your registration which earlier classes you would be available for should a cancellation occur. If there is only one class you could possibly do and it's already sold out, then you may fax a registration with credit card number for that class code, even though it is sold out, and indicate in the notes section that you can only do that particular class, and you would like us to hold your registration. Should a cancellation occur, we will immediately book you into that class. Obviously, we are not able to make any guarantees that will happen, and if that course date passes, we will simply delete your registration unless you request otherwise.


Q: If I am under 18 years old, what do I need my parent or legal guardian to sign?

If you are under the age of 18, you will need a parent or legal guardian to sign a waiver from.

Please see this page to print out the waiver form, have it signed and bring it to class with you.

Please call our office at 508-278-0172 and request a parental release form.


Q: If there are 2 or more people that wish to take the class together, how do we register?

If there are 2 or more of you who would like to participate in the course together we would be happy to accommodate you!

We will need separate registration forms for each of the participants. Simply indicate on each form the names of the others in your group. Our online registration has a notes section for just such purposes. If you are mailing or faxing, simply include a note with the names of the other people.

Registrations from separate people wishing to participate as a group should be submitted to us within 24 hours of each other. The bottom line is if you're registering now, make sure your friends register now too! Don't let them delay or we cannot process the registrations.

As long as we are notified that you would like to participate together we will be happy to make sure you can, but if you don't let us know we can't help out!


Q: I've lost my course completion card for my insurance discount (or military requirement to ride on base) or "certificate of motorcycle training" for my license. Can you help?

Mass Motorcycle School maintains records back to 2014. Send us a check for $25.00 with a note requesting a "replacement course completion card" indicating about when you took the course, your name, SS# / license#, address you were at when you took the course, your current phone #, and your current address (where will we send the new card to). If we cannot find you in our database, we will call you or return your request. If we find your data, a card will be mailed out directly.

 

For "certificates of motorcycle training" (needed to process your license), Email us to confirm your mailing address and include the information required above.   Certificates are valid for 90 days after the completion of your Class.  Anything older than 90 days cannot be processed.  There is $50.00 charge for Replacement Certificates. Mail your request to:

 

Mass Motorcycle School, LLC.
377 Groton Street
Dunstable, MA 01827

 

Please note: As of the 2010 training season the RMV will not allow course completion cards to be replaced for classes taken more than 5 years ago. Any questions about this ruling should be directed to Gene Carabine, RMV, at 413-781-0633